Knowledgebase · Web hosting
ERR_CONNECTION_TIMED_OUT error on website
Last updated 2024-07-05
The error message "This site can't be reached" with an ERR_CONNECTION_TIMED_OUT code suggests that the website you are trying to access is not responding. Here are a few steps you can take to troubleshoot this issue:
1. Check Your Internet Connection: Ensure your internet connection is stable and working. Try accessing other websites to confirm.
2. Clear Browser Cache: Clear your browser's cache and cookies, then try reloading the page.
3. Try a Different Browser: Use a different web browser to see if the issue persists.
4. Disable VPN/Proxy: If you are using a VPN or proxy, try disabling it to see if you can connect to the site.
5. Check Firewall/Antivirus Settings: Sometimes firewall or antivirus settings can block access to certain websites. Temporarily disable them to test the connection.
6. Use a Different Network: If possible, try connecting to the website using a different network (e.g., mobile data) to rule out network-specific issues.
7. Check Website Status: The website might be down temporarily. Use a service like [Down For Everyone Or Just Me](https://www.downforeveryoneorjustme.com/) to check if the site is down for everyone.
8. DNS Issues: Try changing your DNS settings to a public DNS like Google DNS (8.8.8.8, 8.8.4.4) or Cloudflare DNS (1.1.1.1).
9. ModSecurity: Try disabling ModSecurity on the domain, there could be a false-positive ModSecurity rule terminating the connection.
If these steps don't resolve the issue, it could be a problem with the website's hosting configuration, and you may need to contact the support team for further assistance.
Tell us what you need
Compare available plans or describe your workload so we can discuss a suitable starting point.